Privacy Policy

Welcome to Wander Lab

At Wander Lab (operated by EverBot LLC), we take your family's privacy seriously. This Privacy Policy explains how we collect, use, share, and protect information when your child uses our educational platform. We've written this policy to be clear and straightforward because we believe transparency builds trust.

If you have any questions about this policy, please contact us at info@everbot.tech.

1. Information We Collect

1.1 Account Information

When you create a family account, we collect:

• Parent/Guardian Information: Name and email address
• Child Information: First name, grade level (2-12), and date of birth
• Account Credentials: Parent login credentials and child PINs/passwords

1.2 Learning Activity Data

When your child uses Wander Lab, we collect:

• Conversation Content: All questions asked and responses provided during learning sessions with Arf, our AI curiosity companion
• Search Queries: Topics and questions your child explores
• Usage Information: Time spent learning, session frequency, topics explored
• Learning Patterns: Interaction data to personalize the learning experience

1.3 Technical Information

We automatically collect:

• Device Information: Browser type, operating system, device type
• Log Data: IP address, access times, pages viewed
• Language Preferences: Preferred language settings for platform localization
• Cookies and Similar Technologies: Session identifiers and preferences (see Section 8)

1.4 Safety Monitoring Data

To keep your child safe, we collect:

• Flagged Content: Conversations that trigger our safety protocols
• Alert History: Records of safety notifications sent to parents

2. How We Use Your Information

2.1 Provide Educational Services

• Generate AI-powered responses to your child's questions using Socratic teaching methods
• Personalize learning experiences based on your child's interests and grade level
• Enable open-ended exploration across diverse topics

2.2 Create Parent Digests

• Compile daily summaries of your child's learning activities
• Provide conversation starters to strengthen family engagement
• Deliver insights into your child's curiosity and learning patterns

2.3 Safety Monitoring

• Identify potentially concerning content in real-time
• Send immediate email alerts to parents when critical safety concerns are detected
• Include flagged-but-not-critical activity in your daily digest with context
• Maintain age-appropriate guardrails and content filtering

2.4 Platform Improvement

• Analyze usage patterns to improve our service (using aggregated, de-identified data only)
• Troubleshoot technical issues
• Develop new educational features

2.5 Communication

• Send daily curiosity digest emails to parents
• Send immediate email notifications for critical safety alerts
• Provide account updates, billing information, and service announcements
• Respond to your questions and support requests

3. How We Share Your Information

We carefully limit who has access to your family's information.

3.1 Service Providers

We share information with trusted third-party service providers who help us operate Wander Lab:

All service providers are contractually required to protect your information and use it only for the specific purposes we authorize.

3.2 Legal Requirements

We may disclose information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Protect the safety of a child or any person
• Prevent illegal activity or violations of our Terms of Service
• Protect our rights and property

3.3 Business Transfers

If EverBot LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice and obtain consent before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share information for other purposes with your explicit consent.

4. Data Retention

4.1 Active Accounts

• Conversation History: Retained for the duration of your subscription to enable personalized learning and digest creation
• Account Information: Retained while your subscription is active
• Safety Alerts: Retained for one year after generation

4.2 After Account Closure

• Immediate Deletion: Child conversation content and personal identifiers are deleted within 30 days
• Aggregated Data: De-identified, aggregated usage data may be retained for analytics and platform improvement
• Legal Requirements: Some data may be retained longer if required by law or to resolve disputes

4.3 Parent Rights to Delete

Parents can request deletion of their child's data at any time (see Section 6).

5. Data Security

We implement industry-standard security measures to protect your family's information:

5.1 Technical Safeguards

• Encryption: All data is encrypted in transit (using TLS/SSL) and at rest
• Access Controls: Strict limitations on employee access to personal data
• Secure Infrastructure: Hosting with reputable cloud service providers with robust security protocols
• Regular Security Audits: Periodic reviews of our security practices

5.2 Account Security

• Parent Authentication: Secure password requirements for parent accounts
• Child Login: Age-appropriate PIN (grades 2-5) or password (grades 6-12) protection
• Session Management: Automatic logout after periods of inactivity

While we take extensive precautions, no system is completely secure. We encourage you to protect your account credentials and report any suspicious activity immediately.

6. Parental Rights and Controls

As a parent or legal guardian, you have comprehensive rights over your child's information:

6.1 Right to Access

You can request a copy of all information we've collected about your child, including:

• Complete conversation history
• Usage data and learning patterns
• Account information

How to request: Email info@everbot.tech with your account email address

6.2 Right to Review and Monitor

You have continuous access to:

• Daily curiosity digest summaries of your child's learning activities
• Immediate email notifications for critical safety alerts
• Your child's conversation history through your Parent Bridge dashboard

6.3 Right to Delete

You can request deletion of:

• Specific conversations or topics
• All of your child's conversation history
• Your entire family account

How to request: Log into your parent account and use the "Delete Data" option, or email info@everbot.tech

6.4 Right to Correct

You can update or correct:

• Your child's name, grade level, or date of birth
• Parent contact information
• Account preferences

How to update: Access your account settings or email info@everbot.tech

6.5 Right to Export

You can export your child's learning data in a portable format.

How to request: Email info@everbot.tech

6.6 Response Time

We will respond to all privacy requests within 30 days. For complex requests, we may extend this period by an additional 30 days with notification.

7. Children's Privacy (COPPA Compliance)

Wander Lab is designed for children in grades 2-12, which includes children under 13. We comply with the Children's Online Privacy Protection Act (COPPA):

7.1 Parental Consent

We obtain verifiable parental consent before collecting personal information from children under 13. Parents must create and authorize the family account before children can access the platform.

7.2 Information Collection from Children

We only collect information from children that is reasonably necessary for the educational purpose of the platform. We do not require children to provide more information than necessary to use Wander Lab.

7.3 Parental Access

Parents have the rights described in Section 6, including the right to review, delete, and refuse further collection of their child's information.

7.4 No Advertising

We do not use children's information for targeted advertising, nor do we allow third-party advertising on our platform.

8. Cookies and Tracking Technologies

8.1 What We Use

• Essential Cookies: Required for basic platform functionality (login sessions, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how the platform is used (aggregated data only)

8.2 What We Don't Use

• Third-party advertising cookies
• Cross-site tracking
• Social media tracking pixels

8.3 Your Choices

Most browsers allow you to control cookies through settings. However, disabling essential cookies may limit platform functionality.

9. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of personal information (with certain exceptions)
• Right to Opt-Out: We don't sell personal information, so there's nothing to opt out of
• Right to Non-Discrimination: We won't discriminate against you for exercising your privacy rights

Contact info@everbot.tech to exercise these rights. We'll verify your identity before processing requests.

10. International Users

Wander Lab is operated in the United States. If you access our platform from outside the United States, your information will be transferred to, stored, and processed in the United States. By using Wander Lab, you consent to this transfer and processing.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Send an email notification to the primary account email address
• For significant changes, require re-acceptance of the updated policy

Your continued use of Wander Lab after changes take effect constitutes acceptance of the updated Privacy Policy. Previous versions of this Privacy Policy are available upon request.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your child's privacy:

13. Additional Resources

We believe that transparency and parental involvement are the best tools for keeping children safe online. Our platform is designed to foster learning while giving parents meaningful insight and control.

• Federal Trade Commission - COPPA
• ConnectSafely Parent Guides